Privacy Policy

Effective Date: November 4, 2026

This Privacy Policy explains how Gangnam SOUL Clinic (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit this website, contact us, request an appointment, or use our services.

This Privacy Policy applies to personal information collected through this website and our related services. Where required by applicable law, we will obtain your consent before collecting or using your personal information.

1. Information We Collect

Depending on how you use this website and our services, we may collect:

• Name and contact details, such as telephone number, messenger ID, and email address
• Preferred appointment date, consultation language, clinical interests, and inquiry details
• Information voluntarily submitted through online consultation forms
• Technical information, including IP address, browser type, device information, and website usage data
• Information collected through cookies and similar technologies

Please do not submit confidential national identification numbers or sensitive medical records through general website forms.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and appointment requests
• Provide and manage our medical consultations and healthcare services
• Communicate with you about appointments, requests, and administrative matters
• Maintain, operate, and improve this website and our services
• Protect the security of this website and our services
• Comply with applicable legal, regulatory, and professional obligations

3. Health Information and Sensitive Personal Information

Health-related information shared during consultation requests is handled with strict care and used only for specified consultation and scheduling purposes in accordance with applicable law. Authorized service providers supporting our website and reservation systems are bound by strict confidentiality and security obligations.

4. Sharing and Disclosure

We do not sell or rent personal information to third parties. We may disclose personal information only:

• To trusted service providers that help us operate this website and our services
• When necessary to provide services you have requested
• When required by law, court order, or governmental authority
• To protect the rights, safety, and security of Gangnam SOUL Clinic, patients, or others

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate this website, remember language preferences, understand website usage, and improve our services. You may manage or disable cookies through your browser settings.

6. Data Retention and Disposal

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with applicable medical and privacy laws. When no longer required, personal information is securely deleted or anonymized.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

8. Third-Party Websites and Services

This website may contain links to third-party websites or messaging platforms. We are not responsible for the privacy practices or content of those third parties.

9. Children’s Privacy

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

10. Your Privacy Rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction of processing, or withdrawal of consent regarding your personal information via our official consultation channel.

11. International Data Transfers

Where cloud infrastructure or international communication tools process personal information across borders, we apply legally recognized safeguards in accordance with applicable law.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, please reach out through our official online inquiry form.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

14. Website Form Notice

Please do not include unnecessary sensitive personal identifiers in general inquiry forms. Submitted information is used solely by Gangnam SOUL Clinic to respond to your inquiry or appointment request.

15. Clinic Entity & Data Controller Details

• Clinic Name: Gangnam SOUL Clinic
• Address: Go-young Building, 22 Seolleung-ro 129-gil, Gangnam-gu, Seoul 06099, Republic of Korea (Nonhyeon-dong 9-19, near Gangnam-gu Office Station Exit 3)
• Inquiry Channel: Please submit privacy or consultation inquiries via our official Online Consultation Form.